COVID-19 Consumer Letter from Ralph Chiodo

ACTIVE GREEN + ROSS’s Letter from the President re: COVID-19
Toronto, ON. March 24th, 2020


Dear valued customer,

In this exceptional time of enormous scale and human impact re: the outbreak of COVID-19 (novel Coronavirus) all of us at Active Green+Ross feel deeply for those who have been impacted by this outbreak. We would also like to take this time to thank all first responders, medical staff, and all those part of essential services standing strong during this pandemic.

As motor vehicle, auto-supply, auto and motor-vehicle-repair, including bicycle repair, aircraft repair, heavy equipment repair, watercraft/marine craft repairs, car and truck dealerships and related facilities is part of the ‘Essential’ list as deemed by the Government of Ontario, (Click HERE), Active Green+Ross wants to provide full transparency to make sure we provide a safe, healthy, and efficient environment for our team members, our partners, our customers, and the communities in which we operate. Safety and wellbeing is our #1 priority! The main goal being the limitation of spreading the virus.

We have taken many steps to decrease risk and ensure the safety of our customers and employees:

  • At this time, most of our Active Green+Ross store locations will remain open with reduced hours. Please visit our website for updated hours of operation.
  • We are strongly encouraging customers to book their appointment online on our website at to minimize the amount of time you need to be in contact with our team members in our stores. Our online appointment selector and purchasing process is easy to use in terms of identifying your tire and service needs. If you feel unwell or are unable to keep your appointment at one of our stores, please call or email the store to reschedule your visit.
  • If you plan to visit one of our stores, know that we are continuing to take precautions such as enhanced cleaning of our stores and encouraging strong hygiene practices among our team members. We are also enhancing cleaning and handling procedures (keys, payment method etc.) at all work stations, checkouts and in common areas. Curbside check-in and check-out services also available at some locations.
  • Encouraging team members to practice social distancing, proper hand washing and cough etiquette practices. When in our stores, please maintain a safe social distance of at least 2 meters from other individuals, including our team members who are serving you.
  • Reinforcing socially responsible sick leave policies and requiring team members to stay home if sick.
  • Implementing strict protocols for reporting illness, self-isolation and/or self-quarantine.
  • Within our organization, we have limited all business travel and cancelling and restricting team members from participating in non-essential meetings or functions.
  • We are also promoting everyday preventative behaviors with our team and store locations across Ontario with continuous corporate communication based on public updates re: COVID-19.

We will also continue to take precautions and be guided by recommendations made by the Public Health Agency of Canada and local health authorities.

Please note: The Federal and Provincial Government and Public Health leaders have recommended that all travelers returning to Canada MUST self-isolate for 14 days. These efforts will contribute to slow the introduction and spread of COVID-19 in Canada.

Again, our commitment to our community and our staff remains as dedicated as ever as your health and security remains a top priority. We are committed to doing our part to help keep you safe. With all of us working together, and supporting one another, we will get through this!

We value your business look forward to seeing you soon!

Ralph Chiodo
President, Active Green+Ross