I ended up using coming here for an emergency repair. Turned into a fairly involved project which sucked, but the service was good. Communication was excellent and considering I came in for an unscheduled repair the car was worked on right away. What I thought stood out was Ralph calling consistently as the repair evolved and saving the parts that needed to be replaced so I could see what had been done and why. When the final cost exceeded what was initially quoted he went out of his way to find discounts to bring the cost back to what was originally planned. Felt good about the experience and Ill be going back.
I had a full brake job done on my Volkswagen at Active Green + Ross, and I couldn’t be happier with the experience. Not only did they complete the work the same day, but the price was literally half of what I was quoted at another shop just down the road. John at the front desk was absolutely amazing—friendly, professional, and super helpful throughout the process. It’s rare to find this kind of service and value these days. Highly recommend!
I received excellent customer service from Dave. I was expecting to buy a new tire but with Dave's helpful experience, I left with a repaired tire at a lower cost. Thanks for your friendly and very efficient service.
Dianne G
Ralph is a great service advisor - he discussed the needs and does not push service that is recommended but not needed and gives the customer the options and his suggestions and this leads to long term relationships.
Fantastic!!! Wonderful group of people, honest, helpful and definitely customer satisfaction. Always looking out and listening to the customers?Keep up the great work!!
I was supposed to have an appt. however, Ralph informed that the service should be under warranty. I appreciated his honesty and knowledge. I've taken cars to this location for years, and they always honest and knowledgeable! Amazing team!
Today I had a superb purchase experience at Fred's Tire - Active Green & Ross Store #220 in Orangeville, ON I arrived without an appointment today in the middle of the first major winter storm and Ralph looked after me like a pro! Fabulous job.
My new 2023 Mitsubishi was vibrating badly on the highway. Freds had recently installed nw snow tires and rims. They looked at my car immediately and discovered a block of icy snow frozen to the inside of rim. Ralph fixed it no charge!